360°Business integrates business activities from receiving customer requests to billing. It ensures 100% digital request tracking, service and material delivery documentation and dispute free billing process.
Digitize all business related information - core customer data, contacts, contracts and service level agreements. Move to all digital repository removing 100% of searching for data. Get notified on important business events (like contract expiration) on time.
Accept customer requests using any communication channel. Save it in 360°Business and turn on SLA tracking. Put service teams on well defined track - to be sure services will be delivered as agreed and on time.
Integrate customer request with field service teams - define service and execute using 360°Workforce. Get 100% insight into progress and receive compliant service proof of delivery.
Use provided data to prepare invoice documentation. Automatically and with trackable proof of service. Non disputable.