Receive support during process analysis. Apply lean, total quality management or six Sigma approach - we will support the activities and change management.
Track, measure, remove or expand processes. Question assumptions, verify with QM, field teams, service teams. Improve.
Once process definition is completed - define measurable optimization criteria. We then apply algorithms, perform simulations and iteratively get to optimal set of algorithms and parameters.
Go live. Pilots first or big-bang - together we can find the appropriate approach.